JIM CASSETta, President,
Brings over 25 years’ worth of custodial knowledge and was the primary owner of FM&M, Inc. prior to WORK Inc.’s acquisition of FM&M, Inc. in January 2004. This intimate knowledge of the ins and outs of custodial work represents a unique understanding and passion to the challenges faced at the Boston City Hall and the importance of constant long-term support to our Contract Managers. It is not unusual for him to show up at a job site anytime and assist in any way possible.
Eddy Saenz, Chief operating officer,
Brings over 30 years of custodial knowledge and was a minority owner of FM&M, Inc. prior to its acquisition by WORK Inc. Eddy was one of the first Latin COOs in the Boston market and has spent his entire career introducing Quality state of the art processes and improvements to FM&M Inc. In July of 2004, Eddy coordinated and managed the simultaneous startup of 3 major DDS contracts worth over 2.5 million dollars.
Lisa Fitzgerald, VP Quality and Customer service,
Has over 12 years of customer relationship knowledge and three years of custodial service knowledge. She has successfully managed multiple start-up contracts for State, Municipality and Private Contracts. She holds a Master’s Degree in Science Management and is Wilson Learning Signature Service: Keys to Customer Satisfaction Certified. This intimate knowledge of customer relationship management and support to FM&M, Inc. Contract Management Team aids in FM&M, Inc. quick response in customer requests, complaint resolution and scheduling of additional services needed by our customers.